Frequently Asked Prescription Questions

Should you not be able to afford the full prescription we will notify the doctor and ask for their permission to dispense only certain items or proportionally less of each medication.

Under the regulations for the prescribing of controlled drugs, you should normally receive enough supply for 28 days, regardless of the quantity prescribed. Only under clinically relevant circumstances may a patient be prescribed medication to last for a longer period of time.

If you have a low normal dose, and have been prescribed a high quantity, the treatment period is still normally 28 days. If you feel you are being given too much medication in a month, you should advise your doctor so they can prescribe you less.

Because of this – unless the pharmacy are expressly informed by your doctor – we will only dispense and ship medication that will remain in date 28 days after shipping.

As per our returns policy, pharmacies are unable to accept the return of medication. Medication is exempt from the distance seller regulations and there is no 14 day “cooling off period”.

If you no longer wish to take your medication, you can turn it into any local pharmacy for safe destruction.

It is illegal to smoke medicinal cannabis flower in the UK. Medical cannabis should also be vaped to improve the medicinal effect and safety, because of the lower heating level of a vape and how this impacts the chemicals within the flower.

Patients are advised only to consume flower via vape. This is because your dosage instruction is intended to avoid the digestive system which causes you to absorb and convert the cannabinoids differently.

If you wish to take your medication with you while travelling, you will need to make enquiries to the public health department of your destination country to find out what documentation you will need to have with you. Some countries will not allow the use of medical cannabis and others will, but they may need additional paperwork, for example an import license.

Additionally, patients should contact the public health department in the UK (the Home Office) to enquire if they need any paperwork other than a copy of their prescription in order to take their medication out of the country without any issues.

We also advise contacting the airport or customs offices to ask for their advice in order to make travelling through customs and security as straightforward as possible.

Pharmacies in the UK are not permitted to hold excess stock of medical cannabis. This means that every item to be dispensed must be ordered specifically for each patient and sent to the pharmacy.

Occasionally, medications can suddenly become unavailable after prescribing. Where we are made aware the delay will be longer than a week, we will send your prescription to be rewritten by your clinic. Pharmacists are not permitted under the regulations to dispense an alternative medication as you may be used to with other medications.

We have arrangements with multiple suppliers and aim to stock the widest variety of medical cannabis medications. It is a misconception that Lyphe Dispensary needs to ask other pharmacies to send us stock. All of our stock comes directly from the wholesale suppliers.

Lyphe Dispensary will notify you via email that an electronic copy of your prescription has been received. A payment link will also be sent to your email.  The physical hard copy of your prescription is sent to the Pharmacy via mail at the end of the clinic.  As soon as this is received by the pharmacy they will check to ensure payment has been made and dispatch your medication. On average, medication is delivered within 6 working days after we receive your prescription scan.

If this is your first prescription there will be a short delay of a few days whilst your clinic reviews your prescription at MDT (peer review) meeting.

We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:

We deliver by 5.30pm the next working day in the following postcode areas:

AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:

HS2
PA60 – 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:

KW16 – non-Town
KW17
PH30, 41 – 44

Due to the regulations surrounding dispensing Cannabis Based Medicines we can only dispense your medication to the address on your prescription.

If you require your medication to be sent to a different address, please notify your clinic and request that they send a new prescription to us with the address updated.

Please use the contact us form, or the phone number or email below.

Telephone: 0204 538 7971

Email: dispensary@lyphe.com

A patient facing formulary is available to all patients through the Lyphe Dispensary app. If you are a patient and have an account, you can access it from the following link – https://app.lyphe.com/patientFormulary